Training > Frontline staff and managers

Dealing with conflict

This is a versatile course, and can be made to address specific situations.

Duration: One day

Areas covered:

  • Look at behaviour that causes conflict
  • Models of aggressive behaviour
  • Methods for dealing with conflict and resolving issue/s
  • Conflict resolution processes

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: This course is ideal for all frontline staff, and can be applied to dealing with the public, or dealing with internal conflict within teams.

Relevant Courses:

  • Assertiveness skills
  • Communication Skills
  • Motivational interviewing
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