Training > Frontline staff and managers

Dealing with complaints SP NMS

The course follows your complaints procedure, it considers the value of complaints and how complaints can be used to improve service delivery. The course considers how to respond to complaints effectively and positively.

Duration: One day

Areas covered:

  • Value of complaints
  • Complaints procedure – how to do it well
  • How to work with complainant in a positive way
  • Seeing complaints through
  • Learning from complaints

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: The course works with your organisation’s procedure. It is ideal for staff working with the public / and or service users.

Relevant Courses:

  • Customer Service SP
  • Communication Skills
  • Understanding the regulation framework
  • Service user involvement SP NMS
  • No title