Training > Frontline staff and managers

Customer Service SP

This course considers the principles and value of good customer service, how to work with complaints, and the approachability of a project and it's staff.

Duration: One day

Areas covered:

  • What is good customer service?
  • Communicating good customer service
  • Skills and qualities of good customer services

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: This course is ideal for staff working with the public and / or service users.

Relevant Courses:

  • Dealing with complaints SP NMS
  • Communication Skills
  • Interviewing skills SP NMS
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