Using the AQAA for the benefit of people using your service. Looks at giving service users a voice, being open to complaints and gathering views of professionals. Illustrates how you can use information to inform the development of your service for the benefit of people you care for.
Duration: One day
(This is to give you an idea, however all courses can be tailored to your specific needs)
Additional Notes: Ideal for providers, managers and senior care staff