Training > Care Homes and providers

Making a difference through quality assurance

Using the AQAA for the benefit of people using your service. Looks at giving service users a voice, being open to complaints and gathering views of professionals. Illustrates how you can use information to inform the development of your service for the benefit of people you care for.

Duration: One day

Areas covered:

  • Regulatory framework
  • Assessing your service (AQAA)
  • Meaningful consultation
  • Equality and diversity
  • The value of complaints
  • Setting goals
  • Measuring impact

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: Ideal for providers, managers and senior care staff

Relevant Courses:

  • Understanding the regulation framework
  • Equality and diversity
  • Effective supervision
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