Illustrates the need to lead by example. Looks at the potential divisions between senior management and staff team, with an ultimate view of how these dynamics can impact on service delivery and customer care.
Duration: half or one day
(This is to give you an idea, however all courses can be tailored to your specific needs)
Additional Notes: This course allows participants to genuinely reflect on their management and leadership styles to ensure maximum impact on frontline service delivery. Offers opportunity to identify ways of improving employee care, with a view to ultimately improve service delivery.