Training > Management Training

Is your organisation culturally competent

This course looks at what makes an organisation culturally competent and the significance this can have on service delivery and customer services.

Duration: One or half day

Areas covered:

  • Understanding the concept of cultural competence
  • Implications for practice
  • Moving cultural competence through the organisation
  • Significance of understanding cultural identity for service delivery and your customers

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: This course works to enhance equality and diversity values that underpin service delivery. Looks at further embedding cultural awareness into the organisation.

Relevant Courses:

  • Equality Impact Assessments (EIAs) SP
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