Training > Frontline staff and managers

Assertiveness skills

Recognising different types of behaviour and their impact and effect on self and others, clear methodology to assertive behaviour. Can be greatly beneficial in working with service users, other agencies and team and individual development.

Duration: one day

Areas covered:

  • What is assertive behaviour
  • Passive / aggressive behaviour
  • Toolkits for developing assertive behaviour
  • Understanding the impact of different behaviours
  • Assertiveness as empowerment
  • Using assertive behaviour to deal with conflict

(This is to give you an idea, however all courses can be tailored to your specific needs)

Additional Notes: Ideal for all staff, particularly if working with the public. Excellent for personal development

Relevant Courses:

  • Communication Skills
  • Dealing with conflict
  • Working with young people
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